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Online dating Ukraine | FAQ


New member

How our website operates.

The Next Step. Travelling to Russia

Some common questions about travelling to Russia. The answers also apply to Ukraine and other CIS countries.

Visas and Immigration

Legal questions.


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New Member

Are all those girls real?

Most female profiles are submitted by our partner agencies in Russia and Ukraine and are not approved without passport details. If we have doubts about a girl’s identity or the information in her profile, we may contact her in person for additional proof. Due to the large number or profiles, we cannot vouch for every single one of our members, but you can always contact us if you see something suspicious about a member’s profile or behaviour, and we will investigate. We also have a handy guide for spotting scammers. After getting a lady's contact details, you can order a background check.

Do you have any success stories that I can read? 

Yes, you can find some on our Testimonials page.

Why am I getting so many letters?

Site members can send out introductory mailings to advertise themselves. If you don’t want to receive those, you can change the status of your profile to Invisible, allowing only the people you have contacted yourself to write to you.

I fail to send a message, why?

Either your profile is inactive (please check profile status in the control panel), or you have more than one unopened message from the member you are trying to write to. In the latter case, you’ll need to open those messages first. If you have deleted them, please contact us.

Can I speak to a lady on the phone with an interpreter?

Yes, this service costs 1.8 credits per minute (1 credit per minute w/o translation). You’ll need to contact us at least 24 hours in advance (unless you already have the lady’s phone number) and tell us which lady you want to talk to, and at what time. Our interpreter will do the rest.

Can I videochat with my lady?

Yes, you can order an interpreted videocall. You can make your request by email or by phone (USA toll-free: 1-866-Y-SINGLE (1-866-974-6453), UK: +44 (0) 2071935504). The price for videochatting with the lady is 2.5 credits per minute. The minimum call duration is 10 minutes, which means that the system will charge your account for the first 10 minutes automatically when you start talking to the lady. Please make sure you have enough credits on your profile account before starting the videochat. We need time to contact the lady’s local agency, or the lady herself, and make sure she will be available at the desired time therefore the videocall should be ordered in advance. Please note that exchanging personal contact information during your videocall will not be allowed.

How much do your services cost? 

Unlike some other dating sites, we do not charge a flat fee. Instead, you pay for opening women’s messages after contacting them for the first time, the price varying from 0.5 to 20 credits depending on the woman’s popularity, English skills and whether she has private Internet access.

When can I contact a lady privately?

If you want to get a lady’s direct contact details, you will first need to fill out the IMBRA form, if you haven’t done that already (IMBRA check costs $40, this concerns US citizens only). After that, there are two options. The first one (recommended) is to open 15 (fifteen) paid messages from the lady (the messages that you open before writing to a lady for the first time are free and don't count); at this point you have the right to request her contact details (or your money back, if for some unlikely reason they cannot be provided). To do this, go to her profile and click the button that says "Send contact info request". The other way is to pay a $50 fee, whereupon we will contact the lady and ask her permission to send you her contact details, but note that this money will not be refunded even if the lady refuses to disclose her contact info. Therefore you should make sure you have her consent before you proceed; if you haven't opened at least one paid message from the woman, you cannot apply for this option. Please note that exchanging personal contact information through our messaging system is not allowed, even if you do have 15 opened messages from a lady; if you want to exchange such information with a lady, contact us.

We do not allow contact between members outside our website before they have officially exchanged contact information. Outside contact includes our competitor websites, social network websites, skype, etc. Outside contact violates our Terms and Conditions and may violate the IMBRA law, which may in turn jeopardize a lady's chance to get a US visa in the future and men's chance to sponsor a K-1 visa. It also opens possibilities for fraud. We do not allow our ladies to contact men outside the website, or to respond to men's attempts to circumvent our rules. If you are contacted outside our website by someone claiming to be a lady from the website, please be cautious as this could be a scam attempt. All of the above applies only until you have officially exchanged contact information. After the contact exchange you are free to communicate without our involvement.

Where and how do I buy credits?

To pay online with a credit card (we accept Visa, MasterCard, American Express and Discover), log in to your profile and go to "Buy Credits" (your profile must be active for you to be able to pay). Alternatively, you can pay using this secure form (in this case, the payment may take up to 24 hours to go through). Other payment options are listed here.

What is your pricing structure?

The price of a credit depends on the amount you buy:

100 credits or more: $1 per credit

55-99 credits: $1.09 per credit

20-54 credits: $2 per credit


Do you offer any discounts?

After opening 15 paid messages from a lady, you can request to have the price of her letters lowered to 5 credits. You are also  entitled to this reduction if you have requested the lady's contact information using the expedite service. In case the lady's contact information does not include an email address, the price can be further reduced to 1 credit per letter; however, translation is not provided at this price. If you want to keep using our translation services, the price will have to stay at 5 credits per letter.

What will I see on my credit card statement??

It will show as "1st International”, possibly with a phone number and/or some abbreviations, for example, "1st Int'l NTW" or "1ST INTERNATIONAL 800-974-6453".

What is a friend list?

Adding someone to their friend list may mean different things to different people, from showing their favor to attempting to appear popular. You cannot appear on somebody’s friend list if they are not on yours, and vice versa. To add someone to your friend list, go to their profile and select “Friend Member” on the menu. If they accept your offer, you will appear on each other’s friend lists. You can delete people from your friend list from the Communicator.

What is trust level?

The trust level is a credibility rating given to a female profile by our staff. A staff member can rate a profile on one or more of multiple scales: passport scans, live meeting, phone conversation, video, correspondence. Some are rated according to the staff member's own judgement (such as passport scans or phone calls), and others (like correspondence or meetings) according to the feedback we receive from our male members. Combined, these ratings make up the trust level. Each category carries different weight (e.g., feedback on a meeting is more important than the passport scan); the exact formula is complex and classified, so it cannot be used to artificially raise the trust level. A trust level of 100% means that we have received definitive proof that the woman behind the profile is a real person, and all her communications originate from herself. This doesn't mean, of course, that anyone with less than 100% is automatically fake or dishonest, although you should be wary of profiles with a trust level of 40% or less. Note that the absence of a trust level is not the same as a low trust level. A female profile doesn't have a trust level by default and may never get one, unless it gives us a reason to rate it.

How do I make my pictures private or view other people’s private pictures?

To make a picture private, check the box labelled “private photo” after uploading it and save the changes. To view someone else’s private pictures, you need to request access from them by clicking the “Submit request” button in the picture browser in their profile. You can keep track of the people who have granted you access to their private photos in the Communicator; access to your own private photos is likewise granted from there.

Why is your phone number not working?

You cannot use the US toll-free numbers if you are outside the continental US (this may or may not include Canada, Puerto Rico and Hawaii).  If that's the case, please use our regular (toll) numbers or contact us via live chat 24 hours a day.

Why haven’t I received a response to my email?

We try to answer all emails within 24 hours. If you aren’t getting a response for more than 24 hours, please check your spam folder to make sure our reply wasn’t caught by your spam filter. If you cannot find it, please contact us by phone or in the chat to make sure we got your letter.

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The Next Step. Travelling to Russia

Is Russia a safe country?

As safe as the United States or any European country, as long as you are not careless and stick to basic security rules. It would be ideal to have a reliable local guide at your side who would show you around (for instance, the woman you are meeting). 

Can I bring my laptop with me?

Legally, you can. However, you should check the acceptable voltage that is usually printed on the laptop’s charger (standard voltage in Europe is 220 volts, not 110 volts like in the USA). You will also need to purchase an adaptor, because the Russian electrical outlet has 2 round sockets, while the American plug has 2 flat prongs. For electronics other than a laptop you will also need a step-down transformer.

Will my cell phone work in Russia?

Only if it uses the GSM standard. The most widely used frequency in Russia is GSM 1800, so consult your phone manual or call your provider to find out what frequencies your cell phone can operate on. Expect high roaming charges, especially if you are an American (European providers may offer calling plans that cover Russia). You will also incur international long distance charges when calling a Russian number in Russia from a US cell phone. A way around this is to buy a SIM card in Russia and insert it into your phone. Some providers lock their phones to prevent their customers from doing just that, so you may have to have it unlocked first (search “unlock phone” on Google).
Russian cell phone providers offer prepaid services only. Local calls cost 5 to 15 cents a minute, long distance calls are 15-80 cents a minute. International calls can be as expensive as $3 per minute. Calls made from 9 PM to 6 AM are about twice cheaper than daytime calls. You can prepay any amount at a wireless store or bank, or a terminal in many stores.

How do I get an Internet connection in Russia?

Expensive hotels in large cities usually have a Wi-Fi connection. You can also go to an Internet café, almost every city of the former USSR has those. Going online from your own laptop may be less convenient, since you’d have to use a local provider (it would be best to find one on the Internet before your trip). As a rule, they don’t accept credit cards, so you’d have to prepay your Internet access in cash. The rate is normally $0.50 to $1 per hour. Another way is to go to an Internet café and ask the staff to connect your laptop to the Internet.

How do I call Russia and other CIS countries?

Usually, you need to dial 011 if you are in the US; next the country code, then the area code and phone number. The country code is 7 for Russia, 380 for Ukraine, 375 for Belarus . If you dial directly from your phone without using a calling card or signing up for a special international call discount program with your long distance provider, the rate may be very high ($2 per minute or even higher).
Remember, if you get stuck, you can always call our bilingual operator toll-free 1-866-974-6453 and have her dial the number for you. She will stay online and interpret your conversation if necessary.

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Visas and Immigration

What is the procedure for getting a visa to Russia?

To apply for a visa to Russia, you will need an invitation. We can fax you one, provided that your passport will be valid for at least six months since the final day of your stay. The invitation, along with your passport, 2 passport-sized photos and the processing fee, is to be mailed to the Russian consulate with jurisdiction over your region. The processing normally takes about two weeks, although it can be completed on the same day the application is submitted, for an extra charge. Take the mailing time into account; if you use express delivery and include a prepaid waybill, they can send you the paperwork back on the same day. If you are in New York, San Francisco or Seattle, you can go to the respective consulate in person and get the visa on the same day for around $300. The processing time is similar for a Ukrainian visa. Note that Ukraine has a visa-free regime with many countries.

How long does it take for a Russian woman to get a US visa?

Two weeks from the day she files her application, if there are no complications. US consulates don’t offer any kind of expedited service, so the waiting times are the same for everybody.

How do I go about bringing a Russian woman to the United States?

You’ll need to have met her in person, because otherwise she would have to apply for a tourist or guest visa to the US that are very difficult to get. If you have proof of having met the lady (pictures of you together, tickets, etc.), you can apply for a K (fiancée) visa for her, which is a much better option. For that, you’ll need to file a petition known as form I-129F with the USCIS office that has jurisdiction over your state. It will take about 6 months for the USCIS to approve it, and the current fee is $455. There shouldn’t be any complications, as long as the paperwork is in order, the lady doesn’t have a criminal record, and neither of you has violated any immigration law provisions or applied for a K visa in the past. Then you mail the approved petition to the lady, who takes it to a US consulate in her country and applies for the visa. The USCIS fee, postage and visa processing fee combined will set you back around $650.
You will probably have to pay for her plane ticket. A one-way ticket will cost $600 to $900; if you decide to accompany the lady, the airfare can amount to $1000 - $1800, depending on the season and how early in advance you order the tickets.
A K visa allows a stay of 90 days. If the lady hasn’t married you by then, she will have to leave the country, and you may be obligated to pay for her return ticket. If you do get married, you will need to apply for a permanent resident status for her.  This is going to cost about $1000 in fees and required medical tests, if you fill out the forms by yourself.

Alternatively, you could marry the lady in her home country. This way you won’t have to bother about visas, but she will have to wait for her permanent residency papers in her home country, and not in the US with you. This may take up to 6 months.
All of the above applies to US citizens only, but other Western contries have similar immigration laws, so it should give you some idea of what to expect.

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